The View from the Corner Office: HealthPricer

December 5th, 2007 by Charles S. Knight
Posted in CEO Views | 2 Comments »

The Future of Search
Michael Brown, President and CEO, HealthPricer Interactive

People searching online are becoming more sophisticated in how they look for information and demand more of the quality of that search.  A new breed of search engines are meeting that demand.  While Google is moving toward broader, more universal search results, vertical search engines specializing in particular topics, such as health, are growing rapidly.

At last count, 80 percent of American internet users, or some 113 million adults, have searched for information on health topics (source: Pew Internet, 2006).  Health-specific search engines, such as QualityHealth, HealthCentral, Healthline and HealthPricer provide consumers with access to more precise health information and products online. 

The HealthPricer Equation

Among those health search engines, HealthPricer is the only all-health product finder and comparison shopping site dedicated to helping consumers find the best healthcare products from trusted merchants online.  We are a free site that helps consumers compare prices on a range of healthcare products including prescription and OTC drugs, contact lenses, supplements and beauty products (more to come).  Our aim is to save online shoppers time and money.

Our goal is to give consumers the ultimate control when searching for healthcare products online.  Our promise to them is:

HealthPricer provides comprehensive health product information;
HealthPricer provides fair product presentations in a level marketplace;
HealthPricer provides accurate prices – we show all fees and rebate prices;
HealthPricer results do not give preferential treatment to merchants based on fees;
HealthPricer does not provide misleading sponsored links or paid-for best price or best value buttons.

Providing health product information and shopping online means we’re taking on a big responsibility for safeguarding consumer’s health and shopping experience. Bogus health merchants and sales of illegal health products are rife on the net.  HealthPricer eliminates those concerns and here’s how:

Trust: to trust us means people depend on us to trust our merchants.  We go to great lengths to evaluate and build relationships with our merchants.  HealthPricer only represents legitimate merchants.

Exact products: we know health shoppers are looking for very specific products, so we ensure that a product is not represented in different ways under slightly different names – what you see is an exact presentation of merchants that offer that one product. 
Product variations: very often consumers will be looking for a specific quantity of pills, tablets, liquid ounces or boxes of a healthcare product.  We help them find the quantity they need and compare product prices for those quantities. 

Accurate prices: we know it’s annoying that merchants don’t include shipping and handling fees in their displayed prices and that they sometimes provide prices after mail-in rebates.  HealthPricer includes shipping and handling fees in its prices and we have an option for shoppers to include or exclude mail-in rebate prices. 

The 3 Cs

HealthPricer is taking its site one step further – in partnership with health sites.  As health sites evolve in bringing content and communications features to its visitors, HealthPricer is partnering with many of the biggest health sites to deliver that missing third C.  Merging commerce with their content and community, where HealthPricer’s search engine matches health content to relevant health products, give site visitors a complete health search experience.

This is the future of search, where consumers will expect to gain depth of knowledge and receive ads for products that are contextually matched to the search they are doing at that point in time.  HealthPricer is well positioned to take a leadership role in driving this change.

Images and Search Engines

December 5th, 2007 by Charles S. Knight
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This session will not be live blogged because it’s about images! 

PowerPoints of these presentations will be available shortly and might be published later.

-Ed

SES Chicago Session: Retail Case Studies

December 5th, 2007 by Charles S. Knight
Posted in Guest Authors | 1 Comment »

Mark J. Redetzke COO Second Act- sells discounted new, overstocked or refurbished HDTVs.  20% of US homes have HDTV but 90% could get the signal. 

In Feb. ‘09 analog will go away and millions of people will go shopping for a new TV!  How many will be glad to buy the least costly option?

Launched in 2004, they are just now about to start breaking even.  But in 2009…!  They started out sitting back to back (the two partners) in a dank, smelly office in  a warehouse.  But they quickly scaled up from 2004 – 2007.  They also hired and then fired an outside SEO agency, so now they do it in-house.

Oliver Lemaignen, Global Search Marketing and Janel Lancs / Intuit QuickBooks (and JumpUp). 

To protect your brand, you can report a violator to the Google police.

1. If you can sell direct, do it!  People like to but Intuit products from Intuit, not Sam’s software.

2. View Retailers, such as Best Buy and Circuit City, as partners. 

3. Regularly monitor your brand and provide multiple feedback loops.

4. Invest brand ROI into non-brands, and 

5. Increase brand awareness through non-brand marketing.

Note:  Get your brand names Trademarked!  An angry customer could bid on your keywords and get users to click through to a nasty site!

The service Omniture is recommended for your web analytics program.

End of Case study session.

Personalization, User Data & Search

December 5th, 2007 by Charles S. Knight
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Dave Davies, CEO Beanstalk “A Look at Google’s Patents”

User behavior -If someone goes to Google, clicks your result, sees your site and then goes right back to Google, “you’re screwed,” it’s a vote of ‘no confidence’ for that keyword(s).

“Personal PageRanlk” Not valuing PageRank for your site, but assessing YOU.

Group data – If Charles likes X and has the same characteristics as Nitin, Nitin will probably like X, too.

Jonathan Mendez, CSO (Chief Strategy Officer), OTTO Digital

(He is parsing a really long URL, each little section can be “deciphered” if you know the code!)

[Note to self: He apologizes for going way too fast (I've stopped taking notes - and offers to talk to people afterwards.  Hmmm, wouldn't it be better to cover less and talk slower now?]

Richard Zwicky, CEO Enquisite

With Universal Search, the results page is getting so crowded that there are fewer organic search results “above the fold,” so it is “damned hard to rank above the fold anymore.”  So how do you do it?  Hire a very, very good SEO!

85% of traffic comes from the organic (left side) free results, and 90% are from page 1, so it’s proably worth the effort (read: co$t)

Keyword selection is getting harder with different cities, different regional “slang” or words for the same thing, different engines (GYM), and so on – and that’s just in the U.S.

Aaron D’Souza, Google

(This room is packed!)

Yes, Google knows where you are, but if two people sitting next to each other search for ‘cricket’ and one like sports and one likes bugs…[I would imagine their click-streams would solve that issue.]

“It’s not How Many people you get your link in front of!  It’s Who you get your link in front of.”  25 good users are better than 1,000 irrelevant ones.

And remember, you can turn Personalization off, or (if not now, soon) Edit It!

Bill Barnes EVP Enquiro Search Solutions

Used volunteers, “focus groups,” eye tracking / heat map studies, click behavior, etc.  Excellent!

Bonus fun fact:  Don’t kill yourself to rank your site #1 or #2 in Google, #3 – #5 are more profitable (pr-Universal?) So let Wikipedia be first…to get such precision, I would think that you would certainly need a very, very good SEO.

With personalized searches, there is more scanning of the results – on both the free and paid ad sides.

James Colburn, Microsoft

If you buy ads (PPC), you should be thinking about a) Geography b) Day of the Week, and c) Time of Day.  If you’re a barber in Chicago open only M-R 10 -6, then maybe you would only want your ad to show up to match those parameters.

But now……don’t just match the Business information, search the Person’s (User’s) information!  E.g. I want my ad to only show when a male aged 35 – 55 with moderate income is searching.

I would stop and think about that.

Q: What if I search for ‘Diabetes’ because Richard has it, not me?

A: Doesn’t matter. “I” am still interested in those results, even though I don’t have diabetes.

Bottom line:  The major search engines know an amazing amount of cross-referenced information about every personalized search.  In other words, they are smart and getting smarter; they are “learning” more about individual people every day – maybe you!.

End of session.

Net Neutraity: “Won’t be fooled again!”

December 5th, 2007 by Charles S. Knight
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SES Chicgo  Day Three  Keynote address

David Isenberg and Kevin Ryan

Five reasons why SEM (Search Engine Marketers) need a Neutral Net:

5. Extra charges

4. Reduced reach

3. Degraded knowledge of customer behavior

2. Reduced marketing and application discovery

1. Reduced trust

“The Phone Company is the Enemy of the Neutral (free) Internet (’net).

Ed Whitabek, CEO AT&T said “No one will use our pipes for free!  If Google and Yahoo! do, they’re nuts.”

The Internet is planned for reliability, it does not have just a single purpose, and it continues to grow.

The phone companies say “the sky is falling,” the Net is degrading.  Actually, it’s getting better all the time!

Net Neutrality means the same treatment of every “packet” of data regardless of who is sending it, why, or to whom.

Because of Net Neutrality we have: email, blogging, video and audio streaming, Web 2.0 applications, and on and on.

Actually, the Net is not free, because most of us pay an ISP $ for our Internet connection, it’s just that it’s worth far more than what we are being charged, so the phone companies really just want to charge us more – much more.

[There's that profit motive again!]

What if you had NO Internet access tomorrow?  How much would you be willing to pay to get it back – how soon would you need it to do your work?  (If I don’t have 24/7 connectivity, obviously this blog would look strangely familiar every time that you visited and your email/RSS feeds would stop.  I also would stop returning your emails – I wouldn’t be able to, I mean.

“Public Calling” – 800 years ago it was mandated: competent services (e.g. shoe maker), available to all, for a fair price – NOT “whatever the market will pay.”  Hmmmm

So whether you are a Free Marketer or not, the “free” Internet is threatened.  (Mobile is a different animal.)

Let me try to sum up this Keynote address:  “If Network Neutrality dies, you’re screwed!”